Reliable after-sales service for your SN pouch packaging machine
Over the entire machine life cycle.
With our pouch packaging machines, we focus on quality, precision and durability - even after the purchase. Our after-sales service accompanies you throughout the entire machine life cycle in order to exploit the full potential of your machines and minimize downtimes.
With our competent teams in the areas of spare parts management, helpdesk, on-site installation service and machine lifecycle service, we are always at your side.
Machine Lifecycle Service
Walter Brockhorst
Phone: +49 2267 699-310
Email: walter.brockhorst@sn-packaging.de
On-site Installation Service
Stefan Hoffmann
Phone: +49 2267 699-235
Email: stefan.hoffmann@sn-packaging.de
We are available for you before and after your purchase
Our pouch packaging machines are known for their reliability and longevity. To maintain quality and reliability in the long term, regular maintenance and servicing, as well as the replacement of wearing parts, are necessary. To this end, we offer a comprehensive range of services, including our spare parts service, helpdesk, on-site installation service, and machine lifecycle service.
In the event of unscheduled machine downtime, emergencies are, of course, our top priority. Our top priority is always to keep the downtime as short as possible and get the machine back into production as quickly as possible.
Spare parts management
Fast and reliable worldwide
Whether you need spare parts, wearing parts, or complete assemblies, our comprehensive spare parts service reliably ensures fast delivery worldwide. With over 18,000 items in stock and a high level of vertical integration, very fast response times are possible. With original spare parts directly from the manufacturer, we guarantee a perfect fit and the highest quality for your machine's long service life.
We recommend stocking essential wear and spare parts to prevent expensive machine downtime.
We offer fast and adequate remote support to help you minimize downtime and solve problems. With our helpdesk and 1:1 real-time communication with experts with years of experience, we solve many problems remotely - quickly and efficiently.
With our helpdesk, we offer you an individual and personal remote service for real-time assistance worldwide.
Experts on site
In some cases, on-site service is essential. Our service technicians are available worldwide for this purpose. They specialize in certain machine types to make the on-site service of your individual pouch packaging machines as effective as possible. Guaranteeing service over the entire machine life cycle is central to our customers and us. That is why we focus on continuous training and further education for our service technicians. In cooperation with our global sales and service partners, we are also expanding our range of services with local contacts and service technicians.
Machine lifecycle service
Flexibility over the entire machine lifecycle
Our machines have accompanied our customers for many years and can be subsequently adapted, converted, or supplemented to meet changing requirements over the course of a machine's life. We provide this lifecycle service for SN machines and all existing machines from the manufacturers Laudenberg and Höller.
Retrofits based on market trends, such as the current use of recyclable films, upgrades to retrofit a function, such as a zipper recloser, or service concepts that include a complete replacement of discontinued electronic components combined with a machine overhaul, our Lifecycle Service will keep your machine ready for production in the future.
We will be happy to help you with individual planning and the most economical solution for you!